frequently asked questions


orders and payments


what are my payment options?

We accept Visa, MasterCard, American Express and PayPal. We cannot split payments between credit cards. Orders are subject to review. 

will my credit card be charged immediately?

Yes, your card will be charged immediately.

where can I get assistance if I am having difficulty ordering online?

Our team is available to assist you with any difficulties you may have when ordering from www.AniZet.com or our Facebook Shop. Please email support@anizet.com or call us toll-free at 1-877-826-4938, Monday to Friday, 9 AM to 5 PM ET.

what’s the status of my order?

Our staff is on hand to assist. Please email us at support@anizet.com and we will respond within 24 hours.

interested in placing a bigger order?

To purchase items in multiples (quantities greater than ten), send an email to support@anizet.com. We will be happy to help.

interested in placing a mixed order?

If you would like to mix and match items, such as a set of four different circus pillows or Tutti Frutti napkins, send us an email at support@anizet.com and we'll put the order together for you. 

 

shipping and returns

shipping

Please refer to our shipping page.

returns / cancellation

Should you wish to return your AniZet item, you can do so within 30 days of receiving your purchase. If something doesn't seem right with your AniZet product, there is an error with your order or you wish to return it, please call us at 1-877-826-4938, Monday to Friday, 9 AM to 5 PM ET, or email us at support@anizet.com. We’re pleased to help and want to ensure you're happy with your experience.

 

taxes, duties and customs charges


within Canada

5% GST (Goods and Service Tax) will be added to all products shipped to destinations within Canada. An additional 8% PST (Provincial Sales Tax) will be added to all products shipped to destinations within the province of Ontario.

international

No tax is added to products shipped to destinations outside of Canada. These products may, however, be subject to import duties or taxes in accordance with the laws of the destination country, which you or the recipient will be responsible for at the time of delivery. For more information regarding your country’s custom policies, please contact your local custom office.